The only holidays our drivers do not work are Thanksgiving, Christmas and New Years Day. If your pick up day falls on or after one of these holidays, your services will be delayed by one day.

What do I do when there is inclement weather?
When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will start our routes later than normal-- please leave material at the curb. If we cannot safely operate our fleet, service may be delayed.

Please check our web page or call Customer Service at 360.892.5370 for updates and instructions for set out.

When should I set my garbage out for collection?
Please have all material available by 6:30 AM on your service day or the night before your service day.

If I go on vacation can I stop my account?
Vacation credit is given if you are gone for two consecutive weeks are more. Please contact us before leaving so that we can adjust your account and notify the drivers.

If my garbage is missed what do I do?
Please let us know immediately so we are aware. If we are not contacted, we do not know you have been missed. (Return trip fee may apply)

If I am a business can I recycle more than just cardboard?
Yes, please ask Customer Service about our Cardboard Plus program that allows you to recycle plastics, metal and mixed waste paper along with your cardboard. See our Commercial Recycling page for more information.

Does Waste Connections offer yard debris service?
Yes, in most areas of Clark County. Please contact our Customer Service Department at 360.892.5370 or customerhelp@wasteconnections.com for availability and rates.

Can I pay my bill online?
Yes, using our web site you can view and pay your statements online. Go back to the home page and click “online bill pay” to sign up.

Do I have to use Waste Connections Online Bill Pay to view my statements online?
No, you don’t need to add your payment information to view online statements, or sign up for paperless billing. Just leave your payment information blank when signing up for an online account.

 Need Help? Contact customer service at customerhelp@wasteconnections.com or call 360-892-5370.